Operations and Facilities Management

• Oversee the smooth functioning of all facilities and equipment, ensuring uninterrupted services to lessees, resident and visitors.
• Conduct routine inspections of all buildings to ensure cleanliness and safety.
• Ensure that all nighttime cleaning, maintenance and repair work is done as per schedule and complies with operational standards
• Coordinate with Property Management Teams for urgent repairs that need to be undertaken at nighttime
• Ensure cost - efficient utility usage at nighttime
• See to the observance and implementation of Security SOPs
• Respond to security incidents such as unauthorized access, disturbances, etc.
• Ensure compliance with fire safety, health and safety regulations and emergency protocols.

Lessees and Customer Service

• Serve as the primary contact of Lessees, residents and visitors during nighttime
• Act on complaints, service requests and urgent issues efficiently and professionally
• Liase with Lessees and residents for any concerns that may arise at nighttime
• Provide assistance to all visitors, as needed.

Crisis & Incident Management

• Respond to any incident such as power outages, security breaches or urgent maintenance issues.
• Prepare and maintain detailed incident reports to escalate to Management
• Activate Emergency Response Group (ERG) , as required.

Personnel Supervision

• Oversee all night shift personnel (security, housekeeping, maintenance, etc.) in various Properties ensuring they perform their respective tasks effectively.